About this notice
This privacy policy is issued by Otsuka Australia Pharmaceutical Pty Ltd (ACN 601 768 754), Suite 2.03, Level 2 9 Help St, Chatswood NSW 2067, and its related bodies corporate. For the purposes of this notice, Otsuka will be the handler, meaning Otsuka determines how and to what extent your personal information will be processed (the handler is also referred to in this notice as “Otsuka”, “we”, “our” and “us”).
This notice explains how and why we use your personal information, for example: when we provide you with information you have requested from us, where you have provided information to us pursuant to any agreement, or when you simply use our websites and other digital platforms.
In all cases, Otsuka understands and respects your privacy. In this notice, when we talk about personal information, we mean any information or opinion which could, or reasonably could, identify you either directly (e.g., your name) or indirectly (e.g., a government issued identifier).
You should read this notice, so you know what personal information we collect about you, what we do with it and how you can exercise your rights in connection with it. You should also read any other privacy notices that we give you that may apply to our use of your personal information in specific circumstances from time to time. If you have any questions about this notice, you can contact us by submitting your query here: .
In summary…
- We use your personal information when we interact with you, in the course of administering and performing agreements, when you use our websites and other digital platforms, to provide you with information, where you have requested them, manage our business, recruit new staff, comply with our legal obligations, and improve and monitor the performance of our digital platforms.
- We will only transfer personal information outside of Australia if the relevant requirements under law are satisfied.
- We take steps to minimize the amount of personal information we hold about you and to keep it secure.
- We delete your personal information when we no longer need it, and we have policies in place to govern when that is.
- You may make requests and complaints in relation to your personal information.
- We are happy to answer your questions about any of the above – please submit your query here .
Quickly find what you’re looking for by clicking the links below:
- Our data protection responsibilities
- What types of personal information do we collect and where do we get it from?
- How do we collect personal information?
- What do we do with your personal information, and why?
- Do we use your information for direct marketing?
- Who do we share your personal information with, and why?
- Where is your personal information transferred to?
- How do we keep your personal information secure?
- How long do we keep your personal information for?
- Employee information
- Links
- What are your privacy rights and how can you exercise them?
- Changes to this Privacy Policy
1. Our data protection responsibilities
Otsuka is a handler, in relation to its use of your personal information. This means that we make decisions about how and why we use your personal information, and, because of this, we are responsible for making sure it is used in accordance with applicable data protection laws.
2. What types of personal information do we collect and where do we get it from?
The personal information we process about you broadly falls into these main categories: (i) Contact Information; (ii) Information needed to identify you; (iii) Information to confirm your agreement; (iv) Information about you professionally; (v) Financial details; (vi) Agreement Information; (vii) Candidate Information; (viii) Browsing Information; and (ix) Adverse Event Reporting Information.
We collect your personal information from limited sources. The table below sets out the different types of personal information that we collect and the sources we collect it from:
| Category | Type of personal information | Collected from |
|---|---|---|
| Contact Information | Information such as name, address, telephone number, email address, organisation details (e.g., your place of work, practice, professional area, job title). | You, Third Parties |
| Information needed to identify you | Information such as age or date of birth, gender. Copies or details of identification documents (such as a passport or driver licence). | You |
| Information to confirm your agreement | Signature | You |
| Information about you professionally | Professional details, including information about a person’s current work or employment (e.g. occupation, job title, location of work, employer, work affiliations, etc.), work history, CV, qualifications, professional registration numbers (such as an AHPRA number), education history, and other records relevant to employment or consultancy applications. Photographs (such as headshots if you are a speaker in an event we are holding). | You |
| Financial details | Billing and payment information including bank account details, bank direct deposit details and other payment related information. | You |
| Agreement Information | Contact Information (see above). Details relating to the services provided to us, including service-related communications. Signature. Information about other people (e.g., your customers and/or staff) shared with us in connection with services provided to us or when products are ordered from us. Information you provide us when you interact with Otsuka (e.g., for a product order, enquiries, conference, patient cohort, surveys). Any other personal information that may be required to facilitate a person’s dealing with us | You |
| Browsing Information | Browsing and search history. Referring web site addresses. Device characteristics. Site preferences. Any information that you provide to us directly through our websites or indirectly through your use of our websites or online presence or through other websites or accounts from which we are permitted to collect information. | You when you visit our websites/Apps |
| Candidate Information | Contact Information (see above). Details you include in your application or as part of the candidate selection process, such as: CV, references, certificates, age or date of birth, gender, signature, photographs (such as headshots), copies or details of identification documents (such as a passport or driver licence), employer, work affiliation, work history, qualifications, professional registration numbers, education history, and other records relevant to employment or consultancy applications. | You, Third Parties such as recruitment consultants and people providing references |
| Adverse Event Reporting Information | Contact Information, Information needed to identify you, Information about you professionally (see above). Information including sensitive personal information about an individual in order to comply with adverse event reporting requirements set by the Therapeutic Goods Administration (TGA) and other relevant Regulatory Authorities. This information may include details identifying who you are as well as health related information, details of your treatment, situational details, medical history and ethnicity. | You, Health Care Professionals, social media, other Third Parties |
In some circumstances, we may also collect sensitive personal information about you. This will primarily occur where we collect health information about you relevant to a health-related service or product used by you.
Note that if you do not provide us with the information requested, we may be limited in our ability to communicate, interact or otherwise deal with you.
3. How do we collect personal information?
We collect personal information in a number of different situations, which may include:
- our interactions with you (such as through correspondence, telephone calls, messages, emails, in-person conversations, or when you share information with us from other applications, services or websites);
- your use of and interactions with our websites, services, content or advertising;
- orders for products or services;
- responses to surveys conducted by us or on our behalf;
- research and clinical trials;
- employment or consultancy applications;
- third party service providers;
- requests for brochures, to join a mailing list or to be contacted for further information about our products or services; and
- recruitment consultants, previous employers and references provided when you apply for a job or position with us.
If you do not provide us with the information we request, we may not be able to fulfill the relevant purpose of collection, such as to supply products or services to you or to assess an application for employment.
Where practical, we collect personal information directly from the individual. In limited instances we may collect personal information about an individual from someone other than that individual. If we receive information about an individual from someone else (for example from a healthcare provider or someone who supplies goods or services to us), we will take reasonable steps to ensure the individual is aware that we have collected personal information about them and the circumstances of the collection.
4. What do we do with your personal information, and why?
The table below sets out the purposes for which we process the different categories of your personal information and the corresponding basis for that processing. For some processing activities, we consider that more than one basis may be relevant – depending on the circumstances.
| Category of Information | Purposes of processing |
|---|---|
| Contact Information Information needed to identify you Information to confirm your agreement Information about you professionally | To communicate with you in the course of conducting our business. To respond to enquiries, including enquiries or other communications from existing or prospective customers and medical information enquiries. To send service, support and administrative messages, reminders, technical notices, updates, security alerts, and other information requested by you. To enable access and use of our websites and services. To provide you with our products, programs, materials and services. To register you for events we hold or support. To conduct marketing and promotional activities as set out below. To include you as a presenter in an event. |
| Financial Details | To process payments or make payments. |
| Agreement Information | To administer a contract or perform or exercise rights in relation to a contract. To keep accurate records of Otsuka’s communications in relation to a contract. In addition, we may need the information you provide to comply with our regulatory monitoring and reporting obligations. Disclosure of payments according to regulatory requirements. To understand how our products impact you, to track and respond to safety concerns and to further develop and improve our products and services. |
| Candidate Information | Processing of Candidate Information is required to enable Otsuka to administer the recruiting process, including the set-up of an electronic job applicant HR file, managing your application, organising interviews. We may also share Candidate Information with other Otsuka group companies to consider the candidate for future job openings, and we will retain that data for a limited period of time beyond an unsuccessful application for this purpose. |
| Browsing Information | For monitoring, operating, improving and producing statistical information regarding the use of our platforms (such as our websites, social media pages, services and business), analysing the browsing information to improve the functionality of the platform and performing analytics and conducting research for advertising and marketing. |
| Adverse Event Reporting Information | To comply with our legal obligations where data related to safety or pharmacovigilance is concerned, including those related to collecting, assessing and disclosing information about adverse events, product complaints and patient safety and keeping records of adverse event reports & product quality complaints. |
Marketing and promotion
Subject to your choices, we may use personal information to:
- send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners; or
- administer surveys, promotional activities or events including scientific and educational symposia, conferences and programs sponsored or managed by us or our business partners.
Other purposes of collection, use and disclosure
Personal information may be collected, used or disclosed by us in other circumstances where permitted or required by law including to:
- establish and enforce our legal rights and obligations and monitoring to identify and record fraudulent activity.
- comply with instructions from law enforcement agencies, any court or otherwise as required by law; or
- seek to resolve any complaints from or issue or disputes with you.
Personal information may be collected, used or disclosed by us to conduct various types of research and reviews including:
- clinical, epidemiology and outcome-based research in relation to our products; and
- to audit our products and programs.
For an understanding of our processing activities related to Healthcare Professionals, please review the Healthcare Professional Privacy Notice here.
Cookies and similar technologies:
For more information regarding how we use cookies and similar technologies in connection with your use of our website, please read our Cookie Policy.
5. Do we use your information for direct marketing?
We, or a business partner acting on our behalf, may from time to time send you marketing communications and information about our products. We only do this in accordance with applicable laws and, where required, with your prior express consent. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out option provided in the relevant communication.
6. Who do we share your personal information with, and why?
Sometimes we share your personal information with third parties, including the following:
- Our employees and other Otsuka companies where necessary for the purposes described above.
- Alliance partners who co-commercialize our products for the purposes described above.
- Healthcare service providers or healthcare professionals who provide products or services to you.
- Courts, tribunals or similar, where we are asked to respond to a court order or other binding requests.
- Government agencies, regulatory authorities and law enforcement agencies where necessary, for any investigations or to respond to enquiries in relation to our compliance with applicable law or regulations.
- Our existing or potential agents, business partners or partners.
- Professional advisors (such as lawyers, insurers, auditors, accountants and other professional advisers).
- Third parties authorized by you to receive information held by us.
- Our sponsors or promoters of any event, activity, or promotion that we conduct.
We also ask third party service providers to carry out certain business functions for us. These include:
- IT support, cloud platform and data hosting providers who help us with the operation of our websites, mobile applications, document and workflow management systems and other systems and applications.
- Service providers assisting us in the organization of events, implementation of promotions, arranging travel logistics and bookings.
- Service providers who assist with supply chain logistics, delivery of and payment for products and related queries or complaints.
- Third parties assisting on the collection and disclosure of transfer of value information to the public.
- Third parties assisting us with our pharmacovigilance, adverse event and product quality complaint reporting responsibilities and our medical information service.
- Communication service providers, including companies who send out surveys and communications on our behalf.
- Survey providers who help collate feedback for us. We will have in place an agreement with our service providers which will restrict how they are able to process your personal information and impose appropriate security standards on them.
- We may also share your personal information with a successor-in-interest (actual or proposed), to continue to perform the functions and activities described above. In the event of a proposed or actual purchase, any reorganization, sale, lease, merger, joint venture, assignment, amalgamation or any other type of acquisition, disposal or financing of all or any portion of our business or of any of the business assets or shares (including in connection with any bankruptcy or similar proceeding).
Additionally, we may disclose personal information to another organisation if:
- We believe it is necessary to provide a person with a product or service.
- We believe it is necessary to protect the rights, property or personal safety of any of our customers, any member of the public or our interests.
- You have provided your consent.
- Required or authorized by law or court or tribunal order.
We do not sell your personal information.
7. Where is your personal information transferred to?
Since Otsuka is part of a global organisation, we will sometimes need to transfer your personal information outside of Australia, in particular but not limited to, the United States of America, Japan, New Zealand, South Korea, Europe, India, Philippines and countries in Asia Pacific. We will only make that transfer if the relevant transfer requirements under law are satisfied.
8. How do we keep your personal information secure?
We will put in place appropriate security measures to protect your personal information from unlawful or unauthorized processing and accidental loss, destruction, or damage.
However please note that, in relation to any personal information you submit to us online, we cannot guarantee the security of data sent to us in this way. Transmission of data over the internet is at your own risk.
9. How long do we keep your personal information for?
We will only retain your personal information for a limited period of time, and for no longer than is necessary for the purposes for which we are processing it. This will depend on a number of factors, including:
- any laws or regulations that we are required to follow;
- whether we are in a dispute with each other or any third party;
- the type of information that we hold about you; and
- whether we are asked by you or a regulatory authority to keep your personal information for a valid reason.
10. Employee information
This Privacy Notice does not apply to the handling of information about employees by us. For information about our practices relating to employee information please contact our Privacy Officer at: .
11. Links
We may from time to time have links to websites operated by third parties. These links are provided for your convenience only and may not remain current or be maintained. We are not responsible for the privacy practices or content on those linked websites and have no control over or rights in those linked websites. We encourage our users to make their own enquiries about those other websites when they leave our website.
12. What are your privacy rights and how can you exercise them?
Where our processing of your personal information is based on your consent, you may withdraw your consent at any time. If you do decide to withdraw your consent, we will stop processing your personal information for that purpose, unless there is another basis we can rely on.
You may make a request to:
- Access your personal information and to be provided with certain information in relation to it.
- Correct any inaccuracies in your personal information. When the request is made, we will take reasonable steps to ensure that the personal information is corrected.
There are certain exceptions where we may or are required to refuse to process an access or correction request. If we intend to rely on an exception, we will let you know.
Contact us at if you would like to make a request about your personal information.
We also encourage you to let us know if you wish to make a complaint about how we are processing your personal information so we can try to resolve your complaint. Please include your name, email address and / or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you within a reasonable period of time. However, if you think that we have failed to resolve the complaint satisfactorily, you may have a right to make a complaint to Australia’s privacy regulator, the Office of the Australian Information Commissioner (see https://www.oaic.gov.au/privacy).
13. Changes to this privacy policy
We may change this notice from time to time and notify this by publishing an updated version on our website. We encourage you to review the content of this notice regularly.
Addendum
In addition to the General Privacy Notice, this Addendum sets out how we collect, store, use, disclose and otherwise manage personal information in New Zealand in compliance with the Privacy Act 2020 (“Privacy Act”).
Disclosure of personal information outside New Zealand
We may disclose your personal information to foreign agencies outside New Zealand including other Otsuka group companies in the EU, United States of America, Japan, South Korea, counties in Asia Pacific, and elsewhere. When we do so, we will ensure that the foreign agency is required to protect your personal information in a way that, overall, provides comparable safeguards to those in the Privacy Act, for example, pursuant to a data transfer agreement with the foreign agency.
Access to and correction of your personal information – New Zealand
You are entitled to receive confirmation about whether we hold personal information about you, and to access that personal information. You are also entitled to request that we correct the personal information we hold about you and/or request that we attach a statement of correction to your personal information. You may contact our Privacy Officer for this purpose.
Privacy Officer
Suite 2.03, Level 2
9 Help St, Chatswood NSW 2067
Effective: October 2025.